Pure Customer Service Certification Program
Now is your chance to receive life-changing and business-changing coaching from David Brownlee, one of the world's most influential trainers and public figures.
Get David's foundational, succinct aerial view for delivering world-class customer service in your business. Grow your customer base, get five star online reviews, create a stream of never-ending referrals, and create raving fan customers that will never leave you and buy from you over and over again starting today!
It's time to turn your customer service into a revenue-generating behemoth and show each and every customer that they are rockstars in the eyes of you and your team.
David's NEW training program will succinctly teach you how to turn around upset customers, how to deliver a world-class customer experience with confidence, how to multiply the number of loyal customers you have for free, how to motivate your team to follow through on your customer service strategy, and finally enjoy the growth in your business that you've always wanted.
He'll teach you -- just like he has for over 1M businesses and individuals from small businesses to Fortune 500 companies like LinkedIn and Harley -- how to create raving fan customers that will never leave you by delivering rockstar customer service.
You'll learn how companies have started from scratch and gone on to increase their customer service ratings 40% or more and increase their revenues 30-100% in 6 months or less!
David takes you on a deep-dive into:
- Get Honest: Where are you now in your customer service and how do you close the gap from where you are to where you want to be? In this module, we pull back the layers to truly define where you are starting from and how to get you to the next level. You will set your customer service goals in a S.M.A.R.T. way
- Get Leverage: Anything you have ever achieved in your life or business worth having started with massive amounts of leverage or motivation to accomplish that goal. This lesson will help you to find the leverage you need to turn your customer service goals into reality.
- Why People Will Buy From YOU...Forever: You’ll discover the evolution of David’s relationship with his customers and fans, and how he has served over 1M businesses and individuals from around the world. David shares with you both philosophically and tactically how you can get people to buy from you forever.
- Psychology In Customer Service: What is the psychology of your company? Your customers? Of you? Psychology plays a major role in your success or failure in delivering world-class customer service. In this module, you will discover what your psychology needs to be to experience success in customer service.
- 5 Ways To Control Your Attitude: How exactly do you go about maintaining a positive attitude with customers regardless of what is going on around you? In this lesson, you will learn the step by step strategies to control your attitude and the best tips for using positive communication in your customer service strategies.
- How To Master Understanding Your Customers: In this lesson, David will reveal his 6 Pillars To A World-Class Greeting and how you can build rapport with anyone in 60 seconds or less.
- The S.E.C Strategy - How You Can Build Rapport With Anyone In 60 Seconds Or Less: In this lesson, David uncovers his now famous acronym for building relationships with your customers when you have a limited amount of time.
- Master Your Response And Responsibility In Customer Service: In this lesson, David will share with you the 5 keys to master your response to your customers. Especially the upset ones.
- Empathy In Customer Service: In this lesson, David will share with you how to use empathy in your customer service to turn any upset customer into a raving fan client for life. You'll learn the 4 keys to using empathy in customer service and the powerful Window Of Perception.
- Clarify, Clarify, Clarify: You’ll learn the 3 keys to world-class clarification and clarification phrases. These are the most powerful phrases in customer service.
- Solutions: How do you successfully ask for referrals and what do you say to create a stream of never-ending referrals? These questions are answered in this lesson. You'll also learn the 3 keys to providing world-class solutions.
- The 3 F's In Customer Service: Learn the 3 F's in customer service and how they helped David’s businesses generate over 80% of their revenue through referrals. You will also look at the hot, new strategies that will work today and into the future of customer service.
- Creating Lifelong Raving Fan Clients and Customers: How do you create raving fans? What’s going to make the ultimate difference when it comes to creating lifelong customers? And how do these strategies factor into your mission and your service? Find out in this lesson.
For over 5 years, David has been innovating and leading the customer service experts industry.
... Trained over 1M businesses and individuals through online training, keynote speeches, workshops, and coaching programs...
... Former business coach and seminar leader for Tony Robbins...
... Conducted over 3500 one-on-one coaching sessions...
... Author of Rockstar Customer Service and Rockstar Service, Rockstar Profits...
... A whos-who list of coaching clients and students...
... Thousands of online followers...
... Tens of millions of dollars generated in revenue for clients...
How does he do it all?
How have his students and companies gained such massive impact and income?
The Pure Customer Service Training Program gives you the framework for understanding his and his students' success. And with this framework, you can get started TODAY.
Let's get you creating and implementing with more strategy, more focus, more impact.
This is your time.
Enroll today by clicking the button below. You'll get an email confirmation and immediate access to your member's area (and the entire course!)
100% Satisfaction Guarantee
The Pure Customer Service Training Program has a full 30-day satisfaction guarantee. If you are dissatisfied for any reason at all, ask for your money back and receive a complete no-hassle refund.
Congratulations on taking your customer service to the next level to grow your business, increase revenues and create raving fan customers that will give you a never-ending stream of referrals and 5-star reviews! Your yearly subscription is only $99 ($997 value). Thank you for joining other customer service rockstars in our Pure Customer Service Family. Welcome! - David
Access to (8) modules of online training videos
Access to (8) modules of audio program MP3s
Action Guide PDF Download
Action Guide Answers PDF Download
Online quizzes and assessments
Pure Customer Service Certified Certificate
Bonus: 60-Minute Customer Service Strategy Session
What People Are Saying:
“What a unique pleasure it is to watch David do his thing. It's exceptionally hard to keep people's attention, even in a short five-minute video lesson. And yet, from the moment you start to hear David speak, you're hooked. His energy, enthusiasm, and a true passion for helping people comes through immediately and you can't help but get locked into his observations...and what he's going to say next. If you haven't watched David in action, do yourself a favor and do so! ”
- Scott Milrad, LinkedIn Corporation - Sunnyvale, CA