Dear friend, 
Have you ever had these challenges before? 

As a business owner: 

  • You’re spending a ton of money  on marketing and not retaining  the new clients – It’s 6 to 7 times  more expensive to get a new  customer than it is to keep a  current one 
  • Your staff is rude to your  customers and they are not  solving issues on their own 
  • You’re getting poor online reviews 

Or As a manager or executive: 

  • You are struggling with figuring  out how to motivate your team  members to deliver world-class  service and get them to commit  to doing it with every customer 
  • Your employees simply do not  have the skills or the tools  necessary to deliver a world- class customer service  experience 
  • You are not getting enough referrals from current clients 

Or As a customer service professional: 

  • You work in a high stress work  environment where it is difficult to  deliver a world-class customer  service experience 
  • You don’t have enough time and  resources 
  • You don't have the tools to turn  around upset customers into  raving fan clients that love you 

Me too.  I have spent the last 20 years perfecting the programs below to take you from where you are today in your customer service to where you want to be.  I have architected the programs to get you to your goal faster, easier and better than you ever thought was possible.  This new program is the most comprehensive and effective program on the planet.   

In these programs you will discover: 

  • How to create raving fans that will  never leave you 
  • How to get 5 star online reviews 
  • How to double the number of  referrals you get  
  • How to turn around irate  customers and turn them into  raving fans 
  • How to influence your team so  that they deliver a world-class  customer service experience in  every transaction 

At the end of this program you will know exactly how to implement the tools and strategies that you will discover - so that you can get results right away.  You will learn more than just customer service skills.  You will have a world-class customer service strategy that is custom tailored to YOU and your business that will help you achieve your specific customer service goals.  That way, you can grow your business, increase your revenues or paycheck and gain valuable time and 5 star online reviews.  What that really means to you is that you will have the freedom and finances to spend time on what is really important to you. 

I am committed to your success and it is an honor to be your customer service trainer and coach.  I look forward to seeing you on the other side! 


David Brownlee 
International Author, Speaker and Coach 
CEO, Pure Customer Service 
“You will find fulfillment in business and life through kindness and caring.” – David Brownlee 

Take advantage of our Sale! Get started today!

Pure Customer Service Training Program

Online Training/ Certification:   
(8) week online video training program 
MP3 audio training downloads 
Pure Customer Service Action Guide 
PCS Certification Exam (Optional) 


 Sale: $997 (Value: $4,997 – Special: $1,997)

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PCS Elite Coaching program

Public Group Coaching:   
(12) deep dive group coaching calls 
Customer service strategies 
Hot seat Q & A 
Accountability of actions 
Custom tailored customer service goals 


 Sale: $47/ mo. – $497 one pay for 12 months 
Retail:  $197/mo. – ($2,364 for the year) 


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Pure Customer Service Platinum Coaching 

One-On-One Private Coaching:   
(9) deep dive on-on-one coaching calls  
Clear, concise customer service goals 
Fully customized customer service strategies 
Massive action accountability  



Apply now!